One of those stories that make you go, yeah, darnit, those kids should shape up.
You’re standing at a checkout counter, ready to pay, and the twentysomething behind the register is talking on her cell phone. So you wait, and wait, and wait, and when the clerk finally finishes her conversation, she offers not an apology, but a grimace that suggests you’ve interrupted.
Sound familiar? It has a name: the Service Gap.
Urrgh. Bet she has tattoos. And an exagerrated sense of self-esteem, courtesy our sociotherapeutic school system.
Bet she even responds to your thank you with an affectless “no problem.”
Grousing aside, the U.S. economy suffers from a “skills gap,” the lack of employees with the skills to succeed in a high-tech (manufacturing) economy. If the technical skills are missing, and then the basic social skills are missing, what the heck’s left?
Robots. Courteous, obliging robots.
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